Home > What We Do > e-Government > Web Access to Information   Web Access to Information This is one of the hottest topics in e-government, and one of the best ways that government can use information technology to serve its citizens. By allowing citizens web access to information, governments can expect to significantly reduce costs associated with customer service. Application Link can provide web access solutions which allow citizens to retrieve information anytime, at their convenience, without having to travel to a central office and wait in line. What if commonly used government forms and applications were available for download? If citizens could check the status of payments online? If frequently asked questions were posted online? If police accident reports or neighborhood crime statistics were available on the department's website? If non-emergency reports or inquiries could be made via an agency's website? Government agencies could devote more human resources to administration and meeting their primary objectives and less to servicing individual requests for information. In addition, the convenience and ease of web access to information would build goodwill and generate positive reactions from citizens.